Frequently Asked Questions
If you have a question for us, please check the list of Frequently Asked Questions on this page. The answer you are looking for is most probably right here somewhere. So take a look first.
If you still cannot find what you are looking for here, then please click on the "Contact Us" link and send us your inquiry. We promise to get back to you ASAP. Thanks a bunch!
Do I need to register to KidsBeddingLine.com to make a purchase?
No, you are not required to create an account with us if you do not wish to. You can proceed to make a purchase without registering on our web site, however registering on our web site allows you to use the "My Account" section, which includes tracking orders and keeping a history of your purchases. Plus, registering with us is very easy and it takes less than 5 minutes of your time.
I forgot my password. How do I retrieve it?
For registered customers, you just need to click on the "Forgot Password" button on the Login page. Then, enter your email address which you used to register with us, and our system will send you a link via that email account to have you reset your password.
How do I sign up to your newsletter?
Easy! Simply enter your email address on the right hand side text box under the heading "Free Newsletter" and press Enter.
Is there a minimum order requirement?
No, definitely not. You can order one or even ten items from KidsBeddingLine.com without any restrictions.
What types of payments are accepted?
All product prices are in US dollars. We accept major credit cards and PayPal payments. We do not accept payments via checks and money orders.
How safe is it for me to use my credit card?
Payments made by customers are passed through secure servers which uses high-level SSL technology to encrypt the payment information. We have a 100% Safe Shopping Guarantee to provide you with a safe and secure shopping experience.
Can I make an order over the phone/fax/email?
No, we do not provide such services. If you would like to make a purchase, please order online on our website. Our shopping carts are very easy and simple to use so you should have no problems at all. If you do have any inquiries on our ordering process, please do not hesitate to contact us.
Do you ship internationally?
No, we do not. At this point in time, Kids Bedding Line will only ship to customers in the USA.
How to track your order?
To track an order which has already been placed and paid for, simply click on the "Track Order" link and enter your username and password to log into your account. You can manage your order tracking under the "My Account" section once you are logged in.
How long does it take for delivery?
Please allow 7-10 working days from the day your credit card was successfully charged.
Do you have a return policy?
We use the services of different suppliers and each have their own exchange or returns policy. Some do not entertain requests for returns or exchanges. Therefore, we will handle all intended returns or exchanges on a case to case basis in line with individual supplier return policies. It is imperative that the customer send us a notification email as soon as possible if such a situation should arise and we will try to help as much as we can.
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